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SPoTS Open in a new windowLink Details
- Rapid deployment enterprise-class trouble ticket and CRM software for organizations with help desks or customer support groups.
- http://www.troubleticketsoftware.com/

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Expinion.Net Open in a new windowLink Details
- Includes ASP source code, free FTP install, manuals, support, and future upgrades. Uses MS SQL or Access.
- http://www.expinion.net/software/app_helpdesk.asp

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CoreDesk Open in a new windowLink Details
- Provides an internet based open source help desk software in a hosted and managed environment.
- http://www.coordinated.co.za/

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Ferrysoft Limited Open in a new windowLink Details
- Features automatic user alerts, optional case submission by e-mail and web services integration. Free for the single user, standard edition.
- http://www.ferrysoft.com/

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Avensoft Open in a new windowLink Details
- Web-based multi-functional help desk software.
- http://www.avensoft.com/

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ReadyDesk Open in a new windowLink Details
- Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base.
- http://www.readydesk.com/

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HelpDesk Connect Open in a new windowLink Details
- Features include problem tracking, auto escalation, FAQ builder and embedded customer database.
- http://www.helpdeskconnect.com

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Eden Corporation Open in a new windowLink Details
- Features general help desk, project management, asset management, issue tracking, sales management, and IT project and resource management.
- http://www.eden.com

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HelpDesk Pro Open in a new windowLink Details
- Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue.
- http://www.helpdeskpro.net

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Cynergy Open in a new windowLink Details
- Software for web based active/ trouble ticket tracking, service desk contact manager system, application server and customer service software hosting.
- http://www.cynergysoftware.com/

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Trouble Ticket Express Open in a new windowLink Details
- Open source web based help desk system written in Perl for Unix and Windows servers.
- http://www.troubleticketexpress.com

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CRMdesk Open in a new windowLink Details
- Automates online customer support and knowledge base creation through the Internet.
- http://www.crmdesk.com

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E-Business Application Suite Open in a new windowLink Details
- Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing.
- http://www.ebsuite.com

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iQHelpDesk Open in a new windowLink Details
- A browser based help desk and asset management set, with optional customization offered.
- http://www.iquate.com

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Bankoi HelpDesk Software Open in a new windowLink Details
- A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.
- http://www.helpdesk-software.ws

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DeskPRO.com Open in a new windowLink Details
- An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation.
- http://www.deskpro.com/

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FootPrints Web-based Help Desk Open in a new windowLink Details
- FootPrints Helpdesk provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options.
- http://www.unipress.com/footprints/

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SupportWizard Open in a new windowLink Details
- Software for Web based customer support, escalation and bug tracking.
- http://www.iscusa.com/

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OmniWorks Webdesk Open in a new windowLink Details
- An industry standard internal and external helpdesk written in ASP and customised for the Internet.
- http://www.omniholdings.co.za/webdesk.asp

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Ezyhelpdesk Open in a new windowLink Details
- A fully featured online help desk system comprising descrete sections for the clients, staff and administrator.
- http://www.ezyhelpdesk.com

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Seeker Open in a new windowLink Details
- A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality.
- http://www.prophecy.co.uk

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osTicket Open Source Project Open in a new windowLink Details
- A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.
- http://www.osticket.com

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Support-Works Open in a new windowLink Details
- Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base.
- http://www.support-works.com/products/index.php

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VersaSRS Open in a new windowLink Details
- Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents.
- http://www.versadev.com/

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Tenrox Incident Management Open in a new windowLink Details
- Business process management software for help desk, change management, bug tracking, issue tracking, incident management, and process tracking.
- http://www.tenroxissuetracking.com/

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Yudo Open in a new windowLink Details
- A free ASP based support and trouble ticket system, including instant download.
- http://www.freedesk.it

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HelpCORE Open in a new windowLink Details
- Enterprise class open source helpdesk and servicedesk software.
- http://www.io-software.nl

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OTRS Open in a new windowLink Details
- An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.
- http://otrs.org/

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LiveTime Software Open in a new windowLink Details
- Provides real-time management reporting and problem resolution.
- http://livetime.com

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Parature Open in a new windowLink Details
- Provides Web-based software for online customer service, help desk and customer relationship management.
- http://www.parature.com

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HelpLine Incident Management Open in a new windowLink Details
- A customizable help desk for support personnel and customers (both internal and external). Includes SLA management and bespoke notification.
- http://www.badgernt.co.uk/helpline.shtml

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TSC2 Help desk Open in a new windowLink Details
- A help desk offering tracking and asset management functionality.
- http://www.kabsoftware.com/tsc2/index.html

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HelpDesk System Open in a new windowLink Details
- Help desk specifically for recording and monitoring requests for repairs or other works at properties.
- http://www.helpdesksystem.co.uk/

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IssueTrack Open in a new windowLink Details
- Help desk and issue tracking software with knowledge base, email notification and escalation functionality.
- http://www.issuetrak.com

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AthenaRMS Open in a new windowLink Details
- Features include request management, trouble ticket management, Web-form and email handling, and multi-database support.
- http://athenarms.com

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PerlDesk Open in a new windowLink Details
- Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.
- http://www.perldesk.com

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RightNow Technologies Open in a new windowLink Details
- Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.
- http://www.rightnow.com/

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Freedom Communications Open in a new windowLink Details
- Supports capturing, tracking, and graphical reporting. Also provides brandable customer portals for automated request entry and self-help.
- http://inet-help-desk.com/

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World Desk Pro Open in a new windowLink Details
- Customizable help desk based upon the Microsoft .Net Framework.
- http://www.worlddeskpro.com

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AI-Reply.Com Open in a new windowLink Details
- Offer help desk, referral tracking and customer support systems.
- http://www.ai-reply.com

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TicketXPert.NET Open in a new windowLink Details
- Offers a multilingual solution with MS Windows XP look and feel and Outlook navigation.
- http://www.ticketxpert.net/estart.aspx

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Modern Thinking Inc Open in a new windowLink Details
- Offer an application for tracking and managing both customer support issues and internal work items.
- http://www.modernthinking.com

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The PHP Support Desk Open in a new windowLink Details
- Features include PHP/MySQL architecture, trouble ticket management, FAQ base, and multiple support operators.
- http://www.phpsupportdesk.com

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Business Resources Online Open in a new windowLink Details
- Background, and information about help desk software.
- http://www.business-resources.net/help-desk-software/

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Incident Monitor Open in a new windowLink Details
- Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.
- http://www.monitor24-7.com/

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Infra Corporation Open in a new windowLink Details
- Help desk and change management (web-enabled) software used by government and corporations around the world.
- http://www.infra.com.au

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CDN Systems Open in a new windowLink Details
- Web-based help desk software with Microsoft Access and MS SQL integration.
- http://www.cdnsystems.com

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ServiceWare Open in a new windowLink Details
- Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise.
- http://www.serviceware.com

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Taskman Pro Open in a new windowLink Details
- Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.
- http://www.darasoft.net

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WebTTS Open in a new windowLink Details
- Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.
- http://www.gashalot.com/software/webtts/

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WonderDesk Open in a new windowLink Details
- Organize and track support e-mail calls with help desk software.
- http://www.wonderdesk.com/

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TeamShare Open in a new windowLink Details
- Develops 100% web-based customer support software solution.
- http://www.teamshare.com

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HelpSTAR Software Open in a new windowLink Details
- Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
- http://www.helpstar.com

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e11 Open in a new windowLink Details
- Provides online customer support solutions with email support, asset management, and trouble ticket.
- http://www.e11online.com/

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Serio Open in a new windowLink Details
- Offers helpdesk software with change management, SNMP network auditing and monitoring.
- http://www.seriosoft.com

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KnT Solutions, Inc. Open in a new windowLink Details
- Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality.
- http://www.kntsolutions.com

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Kayako Web Solutions Open in a new windowLink Details
- Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter.
- http://www.kayako.com/

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Cerberus Helpdesk Open in a new windowLink Details
- Browser-based email management and trouble ticket system.
- http://www.cerberusweb.com/

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Help Desk Assistant Open in a new windowLink Details
- A web-based application that allows to track support issues via a Microsoft web server.
- http://www.electracode.com/hda/hda.html

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GroupSoft Systems Open in a new windowLink Details
- Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes.
- http://www.groupsoft.com

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Indy Help Desk Open in a new windowLink Details
- Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area.
- http://www.indyhelpdesk.com

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Applied Innovation Management Open in a new windowLink Details
- Provides a suite of Web-based software including a help desk, asset management, bug tracking, and sales contact management systems.
- http://www.innovate.com/

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AskIt Systems Open in a new windowLink Details
- Offers an outsourced, Web-based customer service system that learns from the customer's questions.
- http://www.askit.com

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Sitehelpdesk Open in a new windowLink Details
- Helpdesk software with options for software and hardware inventory management.
- http://www.sitehelpdesk.com

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Liberum Help Desk Open in a new windowLink Details
- Free, web based help desk software written in ASP. Offers email notification and reporting features.
- http://www.liberum.org

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Spectrum Research Open in a new windowLink Details
- Introduces the developers of the web based Spectrum HelpDesk customer support system.
- http://www.spectrum-research.com

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ScorpioSoft Open in a new windowLink Details
- Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.
- http://www.scorpiosoft.com

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Hostedware Open in a new windowLink Details
- Affordable web-based help desk application and database.
- http://www.hostedhelpdesk.com

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Big Web Desk Open in a new windowLink Details
- Completely Web-based help desk, ticketing service, and request management software.
- http://www.bigwebdesk.com

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Revelation Help Desk Open in a new windowLink Details
- Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.
- http://www.revelationhelpdesk.com

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