Net Gain: Expanding Markets Through Virtual Communities - Book by Hagel and Armstrong presenting scenarios and how online communities were used strategically to build value to customers and gain a competitive edge. - http://harvardbusinessonline.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=7595
Design for Community - Book by Derek Powazek consisting of chapters on specific issues of community-building and interviews with successful online community builders. Site includes book excerpts and the author's recent essays. - http://www.designforcommunity.com/
Community Building on the Web - Companion Site of a book authored by Amy Jo Kim. Presents nine core strategies for site builders to make websites a catalyst for community growth - and earn money along the way. - http://www.naima.com/community/