Software (81)
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 Envision Telephony, Inc.   - Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers. - http://www.envisioninc.com/    Coordinated Systems, Inc. - Provides software for agent monitoring and call recording. - http://www.csiworld.com/ Data-Tel Info Solutions - Offering a fully featured predictive dialing system. - http://www.datatel-info.com/ Blå Tornet Data AB - Offers software depelopement and consulting based around support organization and management. - http://www.btd.se/ OptiStaff Corporation - Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction. - http://www.optistaff.com/ Electronic Technology Systems - Contact center voice, screen, call recording and monitoring software solutions. - http://www.ets-india.com/ Radix Services Ltd - IVR Software and IVR Servers for small / medium business applications. - http://www.itams.co.uk/ Helix Partners - Provides a complete management system to optimize contact and processing centers. - http://www.helixpartners.com/ Scrub DNC - Offers Windows software capable of removing the phone numbers contained in a DNC list. - http://www.scrubdnc.net/ PeopleForce - Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information. - http://www.peopleforcellc.com/ ACM Diagnostics - Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers. - http://www.acmdiagnostics.com/ VorTecs - Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace. - http://www.vortecs.com/ Adtech Solutions - Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications. - http://www.adtech.net/ Astute Solutions - Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution. - http://www.astutesolutions.com/ Vocalcom - Offers a range of call center software products, including predictive dialers and sms management solutions. - http://www.vocalcom.com/ OPC Marketing - Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions. - http://www.opc-marketing.com/ Apropos Technology, Inc. - Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS) - http://www.apropos.com/ The Amanda Company, Inc. - Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA). - http://www.theamandacompany.com/ Inova Solutions - Provider of solutions for optimizing contact center performance through real-time data integration and visualization. - http://www.inovasolutions.com/ Tellview - Offers an IVR helpdesk call center application, which can be provided in either French or English. - http://www.tellview.ca/ Vox Spectrum Inc - Offers contact management software, monitoring software, and digital voice recording and voice logging solutions - http://www.voxspectrum.com/ TeleWare PLC - Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR. - http://www.teleware.co.uk/ Teleopti - Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks. - http://www.teleopti.com/ Mercom - Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers. - http://www.mercom.com/ JDM Systems, Inc. - Provider of systems development software and integration solutions for customer service contact centers. - http://www.jdmsystems.net/ Gryphon Networks - Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws. - http://www.gryphonnetworks.com/ Who's Calling - A customer capture service providing intelligence about prospects and customers making inbound telephone calls. - http://www.whoscalling.com/ Digivoice - Developers and implementers of complete contact center software solutions. - http://www.digivoice.com/ Dial Connection, Inc. - Offers predictive dialing, telemarketing and call center software solutions. - http://www.dialconnection.com/ CosmoCom - Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless). - http://www.cosmocom.com/ DTS Group - Provides voice, data and software solutions, and offers systems integration, workflow and CRM services. - http://www.smartcall.com/ EchoPass - An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs. - http://www.echopass.com/ Stratasoft - Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products. - http://www.stratasoft.com/ ChaseData Corporation - Specializes in delivering predictive dialing software to medium and large call centers. - http://www.dial4contacts.com/ Call Center Technologies - A software developer, VAR, and partner covering both the call center and help desk industries. - http://www.callctrtech.com/ Braxtel Communications - Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR). - http://www.braxtel.com/ Amtelco - Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching. - http://www.amtelco.com/ Amcat - Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered. - http://www.amcat.com/ VerbatimTPV - Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations. - http://www.verbatimtpv.com/ KoolToolz - Provides workforce planning tools for call centers, including schedule agents and performance analysis. - http://www.kooltoolz.com VoiceLogger - The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business. - http://voiceintegrity.com/ Applied Business Technologies - Provider of Call Center recording and quality audit solutions. - http://www.appliedcorp.com/ Information Access Technology - Provides established predictive dialing and interactive communication software for the call center environment. - http://www.iat-cti.com synTelate - Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing. - http://www.syntelate.com/ Cacti Inc - Offers a range of solutions for continuous and selective contact recording, with data analysis functionality. - http://www.cacticom.com/ XETA Technologies, Inc. - Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA). - http://www.xeta.com/ Authtel - Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries. - http://authtel.com Strategic Computer Support, Inc. - Offers contact center technology for inbound, outbound, and fully blended customer contact centers. - http://www.strategicinc.com/ Zeacom - Producer of customer call center and telephony integration software. - http://www.zeacom.com/ Teltone Corporation - Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities. - http://www.teltone.com/ Collaboration Technologies - The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs. - http://www.collaborationtechnologies.co.uk/ NBX Software - Provides industry specific software solutions for use with 3Com's NBX Voice System. - http://www.nbxsoftware.com/ Genesis Systems - Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business. - http://www.buygenesis.com/ KGA - Offers PC-based training and assessment programs for call centers and a number of other industries. - http://www.ckga.com/ Wicom - Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing. - http://www.wicom.com/ Avotus - Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system. - http://www.avotus.net Custom Software Solutions - Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries. - http://www.softwareontime.com/ Odesoft Software - Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development. - http://www.odesoftsoftware.com/ Xentrax - Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring. - http://www.xentrax.com/ Centergistic Solutions - Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats. - http://www.centergistic.com/ PanaLog Software - Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems. - http://www.panalog.com/ Altitude Software - Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels. - http://www.altitude.com Bard Technologies - Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management. - http://www.bardtech.com/ Data Collection Resources - Offers monitoring and agent evaluation software. - http://www.monitoringmadeeasy.com/ Concerto Software, Inc. - Offers comprehensive software and services for customer interaction management. - http://www.concerto.com/ Professional Telecommunications, Inc. - Distributor of business management solutions for the call center industry. - http://www.ptelinc.com/ InVision Software AG - Web based scheduling solution. Bundled with a Day planner for job tracking within shifts. - http://www.invisiononline.com/ Engage Technology - Specializes in Computer Telephony and E-Commerce solutions software. - http://www.engagetechnology.com.au/ JBGL Technological Innovation Group Inc. - Provides on-hold music and message digital announcement software. - http://www.radio1.ca/ ISx, Inc. - Provides Directory Assistance software for telecommunications call centers. - http://www.isxinc.com/ e-talk Corporation - Offers call center and help desk software to aid monitoring and evaluation. - http://www.e-talkcorp.com/ Perimeter Technology - Provider of management information systems for center-based automatic call distribution systems. - http://www.perimetertechnology.com/ Callscripter - Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite. - http://www.callscripter.com Portage Communications - Offers a range of call center software tools for forecasting and staffing. - http://www.portagecommunications.com/ Trio - Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications. - http://www.trio.com/ Noetica - Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions. - http://www.noetica.com/ Ansapoint Call Center Software - Provider of online workforce management tools for forecasting agent staffing requirements at call centers. - http://www.ansapoint.com/ Database Systems Corp. - Provider of call center technology, including software, predictive dialer systems, and web development products. - http://www.databasesystemscorp.com/ |
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