Rostrvm Solutions
- (UK) - A consulting company that delivers professional services and practical tools to support contact centers.
- http://www.rostrvm.com/

Hotlines
- Training solutions in telesales, customer service and help desk skills. UK
- http://www.hotlines.co.uk/

CSBA
- Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.
- http://www.csba.com.au/

DNC Solution Inc.
- (US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.
- http://www3.dncsolution.com/

Customer Care Solutions, Inc.
- Provides services related to employee efficiency and productivity.
- http://www.consultingresults.com/

Contact Strategies
- Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.
- http://www.contactstrategies.com

Stevens Communications
- Manufacturer of call center software and offers consulting services to telecommunication companies.
- http://www.stevenscom.com

McKee Motivation
- Provide telemarketing sales training and writes scripts for call centers.
- http://www.phonedamentals.com

McIntosh & Associates
- (US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise.
- http://www.mcintoshassociates.com

RXPerience
- (UK) - Offers a range of management consultancy services for call centres.
- http://www.rxp.co.uk

Kingsland Scott Bauer Associates
- (US) - Architects, planners, interior designers and project managers. Provide call center site design.
- http://www.ksba.com/

Kramer & Associates
- (US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.
- http://www.kramerandassociates.com/

Kathy Sisk Enterprises
- (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.
- http://www.kathysiskenterprises.com/

eForte Systems
- (US) - Provides onsite call center consulting and offshore advisory consulting services.
- http://www.efortesys.com/

Eric Fraterman Consulting
- (CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.
- http://www.customerfocusconsult.com

Contact Centre Action
- (AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.
- http://www.ccaction.com.au

Colorado Call Center Management Corporation
- (US) - Focuses on performance scorecards, efficiency analyzing, process integration and setting up strategic frameworks.
- http://www.cccmcorp.com

Maximum Network Solutions
- (UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
- http://www.maxnet.co.uk/

Touch Point Associates
- (US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.
- http://www.touchpointassociates.com/

CI2I
- (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.
- http://www.sacallcentres.com

The Call Center School
- (US) - Call centre training and consulting services.
- http://www.thecallcenterschool.com

WADE Consulting Group
- (US) - Management and technology consulting group.
- http://www.wadeconsultinggroup.com/

Darryl Beckford Limited
- (UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.
- http://www.darrylbeckford.co.uk

The Taylor Reach Group
- (CA, AU) - Customer relationship consulting. Free monthly newsletter.
- http://www.thetaylorreachgroup.com

Perfformiad
- (UK) - A consultancy with a focus on balancing the management of customer focus against business performance.
- http://www.perfformiad.com/

At Random Communications
- (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
- http://www.arllc.com

Chris Collie Associates
- (US) - A call center/teleservices e-learning and training company.
- http://www.chriscollieassociates.com/

Grubb Help Desk Consulting Group, Inc.
- (US) - An independent consulting firm providing services for information technology and technical support help desks.
- http://www.ghdcg.com

Contact Center Compliance
- Online "Do Not Call" list cleaning. Provides a free trial of cleaning services.
- http://www.dnc.com/

HyperQuality
- (US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports.
- http://www.hyperquality.com/

Xantech Corporate Communications
- (ZA) - Independent consultancy firm which provides help in the selection of technology solutions.
- http://www.xantech.co.za

24Customer
- (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.
- http://www.24customer.com

Ascentys
- (ZA) - Global operation which offers management consultancy services to a broad range of sectors.
- http://www.ascentys.com

DJN Solutions
- (UK) - Provide design and implementation services for call centre equipment.
- http://www.djnsolutions.co.uk/

Contact Knowledge LLC
- (US) - A consultancy that offers call center assessment services. Also a value added reseller.
- http://www.contactknowledge.com

NonZero Ltd
- (UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore.
- http://www.nonzero.co.uk

Call Centre Development
- (AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.
- http://www.ccd.net.au/

CM Insight
- (UK) - A consultancy that takes the customer's view. Provides free research papers.
- http://www.cm-insight.co.uk/

Qhelisa Consulting
- (ZA) - A training and development consultancy based in Cape Town, South Africa. Provides SETA accredited training in the contact centre/customer services arena.
- http://www.qhelisa.co.za

Help-Line
- (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.
- http://web.helpline.fr/

EZ-Routing
- (US) - Offering routing tools, statistical analysis and consulting services for toll free inbound calls.
- http://www.ez-routing.com

e-talk Corporation
- (US) - Provider of contact center management solutions including performance monitoring and measurement.
- http://www.etalk.com/

Dial Interactive
- (US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
- http://www.dialinteractive.com

Call Center Depot
- (US) - Tools for call center professionals including associations, books, newsletters and consulting services.
- http://www.callcenterdepot.com/

Zici
- (NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions.
- http://www.zici.net/

TalkTactics
- (NZ, AU, US, UK) - Provider of consultancy services and vendor of a call recording solutions.
- http://www.talktactics.com

Inbound Call Center Services
- (US) - Offers free consulting on locating the best service provider for your inbound call center needs.
- http://www.inbound-call-center-services.com

Do Not Call Protection, Inc.
- (US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided.
- http://www.do-not-call-list.biz

Florida Corporate Training Center
- (US) - Offers training for telemarketers, customer service representatives and call center managers.
- http://www.call-center-sales-training.com

BPA International
- (UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys.
- http://www.bpaworldwide.com

Lieber & Associates
- (US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.
- http://www.lieberandassociates.com/

Berring Hine Consulting Group
- (UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
- http://www.berring.co.uk

Advanced Call Centre Consulting
- (CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
- http://www.accs-consulting.com

FurstPerson
- (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
- http://www.furstperson.com/

Barbara Burke & Associates
- (US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
- http://www.barbaraburke.com/

Contact Center Professionals, Inc.
- (US) - Independent consultants specializing in call centers, contact centers and customer relationship management.
- http://www.contactcenterpro.com/

The Hamilton Management Group
- (US) - Contact center consulting firm specializing in strategic planning, process optimization, agent scheduling, enhanced technology utilization and supervisor training.
- http://www.hmgconsulting.com

Sagess, Inc.
- (US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions.
- http://www.sagess.com/

Harrington Consulting Group, Inc.
- (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.
- http://www.harringtonconsultinggroup.com

GDS Communications, Inc.
- (US) - Offering training, scripting, programming and reporting services based around Nortel products.
- http://www.callgds.com/

The Primas Group
- (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
- http://www.primas.net

Customer Solutions Group
- (US) - Consulting firm specializing in inbound and outbound customer contact centers.
- http://www.askcsg.com

The Northridge Group, Inc.
- (US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
- http://www.northridgegroup.com

CCT Group, Inc.
- (US) - Provides call center consulting services focused on operational and service needs.
- http://www.cctgroup.com/

Customer Relationship Metrics
- (US) - Produces customer relationship management research.
- http://www.metrics.net

M&C Associates
- (US) - Providing knowledge, experience, and counsel in support of call center services.
- http://www.m-cassociates.com

The Radclyffe Group, LLC
- (US) - Performance improvement consulting firm that assists call center organizations with strategic planning.
- http://www.radclyffegroup.com/

Intervox Group
- (US) - A management and technology consulting firm specializing in call center and customer relationship management.
- http://www.intervoxgroup.com/

eTeleSource
- (US) - Call center consulting firm specializing in outsourcing.
- http://www.etelesource.com/

TeleSolutions Consulting
- (US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses.
- http://www.tsc-online.com/

Vocal Laboratories Inc.
- (US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.
- http://www.vocalabs.com/

Amtech Marketing, Inc.
- (US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
- http://www.amtechmarketing.com/

Incoming Calls Management Institute
- (US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
- http://www.incoming.com/

InRound Innovations Inc.
- (CA) - Company offers IT and management consulting for contact centres and call centres.
- http://www.inround.com

Oetting & Company
- (US) - Consultants in call center and teleservices design and operations.
- http://www.oetting.com/

ITES Alliance Advisory
- (US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring.
- http://itesa.com

Call Center Learning Solutions (CCLS)
- (US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
- http://www.callcentertraining.com/