Solving Operational Problems in Business - Article from the October 2006 issue of Inc.com. Provides a brief description of the "5 Why?" method for small business problem solving. By Rebecca Morgan. - http://www.inc.com/resources/office/articles/20061001/morgan.html
The Seven Deadly Sins of Quality Management - Article from the September 2003 issue of Quality Progress, published by the American Society for Quality. Suggests a new taxonomy of root causes that characterizes seven modes of management system dysfunction. By John Dew. - http://www.asq.org/pub/qualityprogress/past/0903/59theSeven0903.html
Root Cause Network - Archive of newsletters with articles on root cause analysis. - http://www.rootcause.net
Why do root cause analysis? - Short article providing a statistical argument for targeting improvement efforts using root cause analysis instead of traditional problem solving. By Arthur Schneiderman. - http://www.schneiderman.com/The_Art_of_PM/root_cause/why_do_root_cause_analysis.htm
Root Cause Analysis - Concise description of root cause analysis from a systems perspective, with reference to classic system archetypes. By Gene Bellinger. - http://www.systems-thinking.org/rca/rootca.htm
A Statistical Comparison of Three Root Cause Analysis Tools - Compares cause-effect diagrams, interrelationship diagrams, and current reality trees in areas such as perceived ease-of-use and ability to identify root causes. Peer-refereed article by Dr. Anthony Mark Doggett, published in the Journal of Industrial Tec - http://www.nait.org/jit/Articles/doggett010504.pdf
Root Cause Analysis for Beginners - Article from the July 2004 issue of Quality Progress, published by the American Society for Quality. By James Rooney and Lee Vanden Heuvel. - http://www.asq.org/pub/qualityprogress/past/0704/qp0704rooney.pdf
Analysis Paralysis - Article proposing analysis of root contradictions as a quicker, less data-intensive method to achieve effective problem solutions. Hosted at the TRIZ Journal. By Darell Mann. - http://www.triz-journal.com/archives/2002/05/b/