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Mattila, Anna

  Link Details for: Mattila, Anna
Link Title: Mattila, Anna Open in a new window
Link URL: http://www.personal.psu.edu/faculty/a/s/asm6/
Link Details: Penn State University, School of Hotel, Restaurant and Recreation Management. Her research topics focus on cross-cultural issues in services marketing, and particularly on the study of emotional loyalty and the impact of culture on service recovery.
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Mattila, Anna